Managed IT

The exact price depends on your network complexity, security needs, and support scope. We stick to a flat monthly rate so you can budget your technology expenses without dealing with surprise bills.

We guarantee a response time of 15 minutes or less for critical issues that stop your work. Our field techs and engineers are located across North and South Carolina, so we can get someone to your site fast whenever a problem cannot be fixed remotely.

Yes, we do this often through our Co-Managed IT services. We can handle routine maintenance, overnight monitoring, advanced cybersecurity, or basic help desk tickets, which frees up your in-house team to focus on high-priority business projects.

We prefer to earn your business month after month. While we offer discounted rates for annual agreements, we also keep our terms flexible so you are not trapped in a long agreement if your needs change. Typically each client has a managed service agreement for a certain duration to ensure pricing stability.

Our flat-rate plan covers round-the-clock network monitoring, unlimited remote and on-site help desk support, system updates, endpoint security, backup management, and ongoing technology planning. Large project work, such as complete server overhauls or moving offices, falls under separate project scopes.

Standard onboarding usually takes two to four weeks. During this time, our team audits your current setup, catalog all hardware and software assets, installs our security and monitoring tools, and sets up your support workflows. IPM has been doing this for 30 years, with most of our clients coming to us from other MSPs. We have processes and systems in place to ensure a seamless onboarding with little to no downtime.

If a critical server, switch, or core system drops offline outside normal business hours, our automated monitoring alerts our engineers right away so we can jump on the fix. Our cybersecurity side is 24/7 backed by a security operations center meaning there is always a real person keeping your network safe.

Yes. We are happy to connect you with current clients across North and South Carolina. Regardless of your industry, we can provide references from business leaders who can speak to our response times, service quality, and overall technical expertise.