IPM Computers is seeking an experienced IT Help Desk Technician to join our growing managed service provider (MSP) team. You’ll support clients on long-term contracts in a proactive—rather than reactive—environment, serving as the main technical point of contact for the accounts assigned to you.

What you’ll do

• Monitor and support customer workstations, printers, VoIP phones, and network devices
• Resolve workstation issues independently whenever possible
• Act as the main technical contact for your assigned clients
• Keep PSA tickets updated and respond to clients promptly
• Manage data backups and perform system administration tasks
• Troubleshoot DNS, Group Policy, user profiles, DHCP, and general networking issues
• Resolve Microsoft 365 issues, including password resets and user creation
• Travel onsite to client locations as needed

What we’re looking for

• A minimum of 2 current IT certifications (non-negotiable)
• Prior TSP/MSP experience (required)
• Strong Windows 7–11 knowledge
• Proficiency with the Microsoft Office suite
• Solid general networking skills and a working understanding of Microsoft 365
• Excellent written and verbal communication
• Availability 7:30 AM–5:00 PM, Monday–Friday, with occasional after-hours work

Schedule

Full-time, 40 hours per week. This is an in-person role based in Wallace, NC.

Compensation & benefits

$50,000–$60,000 per year, plus health, dental, vision, and life insurance; paid time off; and professional development assistance (90-day waiting period).