As a business owner, you’re constantly looking for the right technology solutions to improve your business operations. VoIP (Voice over Internet Protocol) can be a great option. With its wide variety of features, it can help make communication easier and more efficient. Beyond simple phone calls, VoIP services can include a surprisingly broad range of features that not everyone is aware of. Here are some of the top VoIP features that you should consider for your business.
Voice and Video Calls
The primary feature of any VoIP service is the ability to make voice and video calls to anyone with a VoIP-enabled device, including landlines, smartphones, and computers VoIP is a method of making phone calls over the internet, and it works by taking analog audio signals and converting them into digital data packets that are sent over the internet. At the receiving end, the digital data packets are converted back into analog audio signals, allowing for two-way communication. VoIP can be used for both landline and mobile phone calls.
Audio & Video Conferencing
VoIP allows for audio and video conferencing by using the internet to transmit audio, video, and other types of data. VoIP is an easily accessible and cost-effective way to hold audio and video conferences. Through VoIP, businesses can conduct audio and video conferences with multiple participants located anywhere in the world—up to dozens of participants for video conferencing, and up to hundreds for audio.
In addition to calls and conferencing, many providers offer VoIP services that can be integrated with a range of additional communication services, allowing a broad range of channels to be accessed through a single system. These communication systems include:
- Landline phones
- Mobile phones
- Text messaging
- Chat applications
- Video conferencing
- Social media
- Web conferencing
- Instant messaging
- Cloud storage
VoIP automated attendants are automated systems used by businesses to manage incoming calls. They can answer calls, direct callers to the right person or department, provide general information, and take messages. They can also be used to route calls to specific locations and provide voice prompts for callers to make selections. In addition, some VoIP automated attendants have the capability to provide interactive voice response (IVR) menus, allowing callers to enter their own information and receive automated responses.
VoIP call monitoring can be used to monitor, record, and analyze calls. This allows organizations to identify problem areas in customer service, monitor employee performance, and analyze customer satisfaction. It can also be used to track call times, identify areas where customer service could be improved, and detect fraud and abuse. By monitoring VoIP calls, businesses can better understand customer needs and improve customer service.
Essential Call Features
In addition to the advanced features discussed above, VoIP comes with a robust range of basic phone operating features you’d expect from any phone system. This means you won’t need to sacrifice any features of your existing phone system if you want to make an upgrade to the increased efficiency afforded by an internet-based phone system. These basic call features include:
- Call Forwarding—Forward incoming calls to other numbers, such as a mobile phone.
- Call Recording—Record and store calls for future reference.
- Call Blocking—Block unwanted calls from reaching your number.
- Call Queuing—Set up queues for incoming calls, allowing them to be answered in order.
- Voice Mail—Allow users to leave voicemails that can be retrieved later.
In conclusion, VoIP is an amazing technology that can help your business save money and improve customer service. It has a variety of features that make it an ideal choice for businesses of all sizes. From call forwarding to voicemail transcription, VoIP offers a wide range of features that can help you get the most out of your communications system. If you’re interested in upgrading your business to a VoIP service contact IPM Computers today and start taking advantage of these powerful features!